State Farm® Insurance Agent Jimmy Boling

"I'll preface this by saying that I've made multiple attempts to resolve this with Jimmy Boling's office. I don't think I've ever made a post like this, but I was told that "there is no recourse" and that "Jimmy is on vacation for quite some time". I asked to speak to corporate or the regional office and was told that the decision had already been made. I asked to have my current bill paused until I could speak to Jimmy when he gets back and was told that if I don't pay the full amount due in the mean time I could have my insurance cancelled. The short version: Since January 2024, my insurance has gone from $79.51 per month to $193.80 per month. I have had zero collisions, tickets, or other issues since 2021. In fact, during that time, I also trusted them with my homeowners insurance and joined their "safe driving monitor" discount program. The long version: In February my premium went up to $112 per month with no explanation. I called the office and spoke to Tracy (very professional). I learned that this increase was from my multicar discount being lost as well as some sort of "rate hike across the board" (I know other State Farm customers whose bills didnt go up...). I didn't like this but I was prepared to absorb that increase just to avoid the hassle of shopping for insurance. However, my March bill just came and my premium is now $193.80 per month.. more than double my initial monthly cost. I called the office and was ultimately told that it was due to a crash in 2021 (I hit a deer that jumped into the road). This incident was resulted in a claim (bumper and radiator) and my rates never went up from it until now. I was never cited or found at fault. Just a simple deer jumping onto the road. I was told that the office "just noticed that I was still getting the safe driver discount". It should be noted that by their own admission, their "safe driver discount" recycles every 3 years anyways. I was also told that I "came out on top" by getting a discount when I shouldn't have been.....but in reality I wouldn't have lost the discount for a no fault accident anyways. Regardless, I'm not sure that paying an extra $114 per month counts as winning in anyones book. I can think of no better way to lose a customer than to double a monthly bill without explanation and basically tell them to deal with it. Losing my business might not matter but maybe a few people reading this review will steer clear and save themselves similar problems. Basically this isn't the State Farm we grew up with.. Steer clear."

"Thank you Chase for all your assistance with the purchase of our newest car insurance coverage, doing it by phone and email saving us time plus we had peace of mind knowing we had coverage when we drove off lot. You are always so helpful with all our payments by phone and making sure we have receipts right away!!!"

"I have been with the Boling office and State Farm for over 50 years. They have always been excellent to work with during my time. I would highly recommend their company, office and professional, responsive staff. In resolving a recent issue, Chase was extremely helpful in providing information and guidance."

"I was delighted to find out how competitive State Farms auto rates are. I know they are one of the best insurance companies around (my family has used them for years for both auto and home), so I quickly made the switch. Josiah Nickles (with Jimmy Boling State Farm) was recommended in particular by a friend, and I agree - he's awesome! 5-star review here!"

"Everyone is always kind and provide great service. I have only needed my insurance twice in 15+ years (once was for a leak in our house and the other was this week when a deer ran into our car). Both times, this agency has gone above and beyond to make sure that everything was figured out. These were very stressful situations and I am thankful that they helped make the process as smooth as possible."

"To begin - I do not have any issues with the overall company. This review is specifically for this branch. I have been with State Farm for a couple of years now. As a former insurance agent I don't need a lot of assistance when arranging coverages/ deciding what coverages I need/want. Unfortunately, there are certain actions that the online portal does not allow you to handle. When I purchased my new vehicle, my online account would not allow me to switch out my old vehicle for my new one. It stated that I needed to discuss with my agent. I submitted numerous requests for the change, made several calls (to which I was directed to voicemail) and sent emails. For days I was unable to get a response back. I finally reached out to a different State Farm branch in the area, and they contacted Jimmy Boling's branch to see what was going on. I then finally received a response and we were able to get my new vehicle on my policy and I was told I would receive the updated documents shortly. Several days went by and I did not receive my documents. I reached back out and the documents were finally sent - with the wrong deductible on my comp/ collision. I finally just called the general phone number to get this fixed. Recently, I decided to switch carriers. I called and spoke with someone at the office and they confirmed that the cancellation would be taken care of. Because of all the issues I had previously, I checked my account the next day and the policy still showed as active. I talked to someone not associated with this branch and they stated that there was no indication that my account was being cancelled. They then put in the work order to have it cancelled. I am very disappointed by the service I've received from this branch. They are non-responsive and do not follow through on what is agreed upon."

"My husband and I have used Jimmy Boling twice. We’ve always gotten wonderful service and advice from the agents. We used this group in the 90’s before moving out of state. When we returned back to South Carolina, I knew immediately I would contact Jimmy Boling and staff to insure us again. They have helped with claims and always made it easy to file. I am glad I have a great insurance team looking out for me and my family!"